What Personal Information We Collect
We collect personal information that you choose to provide voluntarily when using our web sites. This information includes your Reward Programme account. You can use our site without creating an account, but you will need to create an account if you want to take advantage of certain features, such as "Room/Rate Preferences" and other time saving features. We may also ask for personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.

Following a stay in our hotel, your hotel stay information is collected and stored by our hotel, and subsequently transferred to a centralized database. In addition, your business with us is valued and we may use the record of your stay to send you via postal mail or email, communications such as guest surveys or promotional offers and benefits. You may “opt-out” or choose to be excluded from these communications by noting this on your guest registration during your hotel stay or by contacting Customer Service.

Our web sites do not intentionally solicit or collect personal information about children under the age of 13. If you are under 13 and would like to use our web site, please ask a parent or guardian for assistance.

Some of our promotional offers have a “Tell A Friend” feature that allows you to have the offer sent to a friend with your comment. If you choose to use this feature, we collect the email address of your friend(s) to facilitate the referral but do not store it for other uses.

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Where Do We Collect Your Personal Information?
When you place a hotel reservation, we request your name, email address, mailing address, phone number, credit card number and expiration date. We use this information to process and fulfill your reservation.

When you join the Hotel Al Madinah Holiday Email List, we request your email address in order to send you email on the latest offers, advanced notice of events, and more.

To deliver this information to you, we use a third-party email marketing service that helps us conduct targeted permission-based email campaigns. When registering for our email program, this service company may collect and store personal information you provide on our behalf and have agreed with us it will not share, rent, sell, trade or provide any of this information to parties other than us. If you are no longer interested in receiving Hotel Al Madinah Holiday Email communications, instructions for removal from the list are included in every email we send you.

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How We Use Your Personal Information
Information we collect on our web sites may be used to enhance your experience in the following ways:

• Confirm your hotel reservations
• Request your evaluation of a hotel stay via a satisfaction survey
• Send you emails that relate to a hotel stay
• Bill your credit card for Advance Purchase Reservations and Advance Deposits
• Respond to your customer-service inquiries or requests
• Communicate special offers and featured items to you, if you choose to receive such notices
• Customize your experience on our web sites

When and With Whom We Share Your Personal Information
We will share personal customer information with our hotels, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer reservations; offering certain products and services in connection with our web site; communicating to customers; providing customer service; enhancing and improving customers' online experience; enabling access to our partners' sites; providing a personalized online experience; and completing credit card transactions.

Aside from the purposes described above, we do not share your personal information with any other third parties unless we have your permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees, the public or Hotel Al Madinah Holiday property. We may share aggregated demographic and statistical information in the course of our business with certain third parties. This sharing does not include any personal information that can identify any individual person.

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Links to Other Sites
Please note that our site links to other sites and that the privacy policies of these sites may differ from ours. We advise you to check the privacy policies of other Web sites before disclosing any personal information. In any event, please note that these sites do not share your personal information with us.

Occasionally when linking to another site, you may still see our site's logo or frame. This is to provide you with a seamless experience when visiting our Web site. In these cases you are no longer on our site and are now on a different Web site whose information collection practices may differ from ours. The privacy policy of the site you are on will govern how information collected from you is used. You can always know what site you are on by checking the location bar within your browser.

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How We Protect the Security of Your Personal Information
The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet.

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What is the credit card fraud policy?
In the unlikely event that you experience unauthorized use of your credit card on our web site or any web site, promptly report the fraudulent activity to your credit card company. Under applicable law, you may be only liable for the first $50 of the fraudulent charges. Please check with your credit card company to verify specific terms and conditions.

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More About Your Privacy
We realize that making reservations at our web sites requires trust on your part. We value your trust very highly, and pledge to you that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy.

If there are questions or concerns regarding this statement, we ask that you first contact:

Hotel Al Madinah Holiday
PO BOX 692
PC 130 Azaiba
Sultanate of Oman
Phone: +968 24529700
Fax: +968 24529800
Email: amhi33@omantel.net.om

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Changes to the Hotel Al Madinah Holiday Privacy Policy
Hotel Al Madinah Holiday reserves the right to change, modify or amend this policy at any time. However, if there are changes made to the use of users' personally identifiable information in a manner different from that stated at the time of collection we will notify you by posting a notice on our Web site for 30 days. This policy was posted on Jan 01, 2007.

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